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Privacy Policy

Effective Date: January 1, 2025

 

Lineage Golf is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase products. By using our website, you agree to the terms of this policy.

 

Information We Collect

Personal Information: Name, email address, phone number, shipping and billing address, payment information.

Non-Personal Information: IP address, browser type, pages viewed, and website activity.

 

How We Use Your Information

To process and fulfill your orders.

To improve our website and services.

To send promotional emails (if you opt in).

 

Sharing Your Information

We may share your information with third-party service providers for order processing, payment, and shipping.

We do not sell your personal information.

 

Your Rights

Access, correct, or delete your personal data by contacting us at mackay@lineagegolf.com

Cookie Policy

Effective Date: January 1, 2025

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At Lineage Golf, we use cookies and similar technologies to enhance your shopping experience, improve our website, and provide personalized content. This policy explains how we use cookies and your choices regarding them.

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What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your preferences, track website performance, and improve your browsing experience.

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Types of Cookies We Use

  1. Essential Cookies – Necessary for the website to function properly, such as enabling shopping cart features and secure transactions.

  2. Performance Cookies – Help us understand how visitors interact with our website by collecting anonymous data on page visits and load times.

  3. Functional Cookies – Allow us to remember your preferences, such as language selection and login details, for a more personalized experience.

  4. Marketing & Advertising Cookies – Used to display relevant ads and promotions based on your browsing activity. These may be set by us or third-party advertisers.

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Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. However, restricting cookies may impact your ability to use certain website features.

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Third-Party Cookies

We may partner with third-party services (such as analytics providers and advertisers) that use cookies to enhance your experience. These third parties have their own privacy policies governing their use of cookies.

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Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

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Contact Us

If you have any questions about our use of cookies, please contact us at mackay@lineagegolf.com.

Shipping Policy

Effective date:  January 1, 2025

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Thank you for choosing Lineage Golf for your golfing needs! We are committed to delivering your golf equipment and apparel in a timely and secure manner.

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Processing Time:

  • Orders are processed within 2-3 business days after payment confirmation.

  • Orders placed on weekends or holidays may begin processing on the next business day.

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Shipping Options:

  • We offer standard and expedited shipping options during checkout.

    • Standard shipping:  3-7 business days depending on location. 

    • Express shipping:  2-3 business days depending on location. 

  • Delivery times may vary depending on your location and chosen shipping method.

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Shipping Costs:

  • Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

  • Free shipping may be available for orders in close proximity to our central location.  If you are local to us, you are welcome to select the free shipping option and meet at the specified location to pick up your order.  

    • Local orders will be available within 2-3 hours​ of order placement on week days depending on product availability. For weekend, products will be available the first following business day from the time of purchase (generally Monday except for on holiday weekends).  

    • Please look for an email from us within an hour of your purchase for pickup instructions if you order locally. 

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Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.

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Shipping Restrictions:

  • We currently ship anywhere in the United States. International shipping is unavailable at this time. 

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Damaged or Lost Packages:

  • If your order arrives damaged or becomes lost in transit, please contact the appropriate carrier within 7 days of delivery.

  • We are not responsible for damages that incur during transit, however, we want you to be satisfied as a valued customer.  Orders of high purchasing value will automatically come with insurance, and some carriers provide insurance for their services, so reaching out to them directly will begin the process of solving any shipping issues.

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As always, you can reach out to us anytime at mackay@lineagegolf.com with any questions are issues you are having receiving your package and we will do our best to serve you. Thank you for being a valued customer of Lineage Golf!

Return Policy

Effective date:  January 1, 2025

 

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return process.

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30-Day Guarantee:

  • Customers have 30 days from the delivery date to request a return or exchange.

  • After 30 days, all products are non-refundable.

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Return Eligibility:

  • Golf Balls: Non-refundable if used or altered from their original condition.

  • Clothing: Can be exchanged for a different size, but must be in original, unworn, and unwashed condition with all tags in place.

  • Golf Gear: Must be unused and in its original condition.

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How to Return an Item:

  1. Email us at mackay.lineagegolf.com with your order number and details about the item you wish to return or exchange.

  2. We will provide you with return instructions and a return authorization number.

  3. In most cases, you will be provided with a return shipping label and will simply need to drop the package off to the instructed carrier as it will be pre-paid by us.  This will hopefully make your side of it as easy as possible, because we care about your experience and satisfaction with our products!

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Refunds:

  • Approved refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

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Exchanges:

  • Exchanges are subject to stock availability.

  • If the requested size or item is not available, a refund will be issued, or we will update you on wait times for the item at which point you can choose to wait or be refunded for your return. 

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Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately at mackay@lineagegolf.com for a resolution.

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If you have any questions or need assistance, feel free to reach out to us at mackay@lineagegolf.com for assistance. Thank you for choosing Lineage Golf for your various golf equipment needs.

Subscription Policy

Effective date:  January 1, 2025

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Introduction

At Lineage golf, we offer subscription services that provide you with a convenient way to receive premium golf balls regularly. By subscribing, you agree to the terms outlined in this policy.

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Subscription Plans

  • We offer flexible subscription plans, including variable time-line preferences for deliveries. You can choose the plan that best suits your needs during the sign-up process.

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Billing and Payment

  • Subscriptions are billed on a recurring basis according to the selected plan.

  • Payments are processed automatically using the payment method provided at checkout.

  • You will receive a confirmation email with each successful payment.

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Shipping and Delivery

  • Golf balls are shipped in accordance with our normal shipping policy for all orders in a subscription cycle.

  • Shipping costs are added to the price of the plan  and will be calculated at checkout based on shipping location.

  • We are not responsible for shipping delays due to external factors.

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Cancellations and Modifications

  • You can cancel or modify your subscription at any time through your account settings or by contacting customer support at mackay@lineagegolf.com. Please allow us 24 hours to get back to you during normal business days, and 48 hours on weekends.

  • Cancellations made before the billing date of your plan will not incur charges. Refunds for partially fulfilled subscription periods are not provided.

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Returns and Refunds

  • Due to the nature of our subscription service, returns are generally not accepted unless products arrive damaged or defective.

  • If you receive damaged or incorrect items, please contact us within 7 days of delivery to arrange a replacement.

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Changes to the Policy

  • We reserve the right to update this subscription policy at any time. Subscribers will be notified of significant changes via email or through our website.

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Contact Information

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By subscribing to our service, you acknowledge that you have read, understood, and agree to this policy.

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Customization Policy

Effective date:  January 1, 2025

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Customization Policy

At Lineage Golf, we take pride in offering personalized golf balls to enhance customer value and showcase your unique style or logo. However, to maintain a positive and respectful environment, we have established the following guidelines for customization requests.

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Prohibited Content:

We do not allow any customization requests that contain or promote:

  • Hateful, discriminatory, or offensive language or imagery, including but not limited to content targeting race, ethnicity, nationality, religion, gender, sexual orientation, or disability.

  • Violent, graphic, or threatening content.

  • Profanity, explicit language, or obscene imagery.

  • Political or controversial messages that may incite division or conflict.

  • Any content that infringes on trademarks, copyrights, or intellectual property rights.

  • Any other content deemed inappropriate at our sole discretion.

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Review and Rejection Policy:

All customization requests are subject to review. If a submission violates our guidelines, we reserve the right to reject the order. In such cases, we will notify the customer and provide an opportunity to submit a revised design that adheres to our policy.

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Final Discretion:

Lineage Golf retains full discretion to determine whether a customization request is acceptable. Our goal is to provide high-quality, personalized products while upholding a respectful and inclusive standard for all customers.

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Thank you for understanding and supporting our commitment to responsible customization!

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Lineage Golf
mackay@lineagegolf.com

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